Virgin Money International Money Transfer is promoted by Virgin Money Personal Financial Services.
Get in touch with us, and find out how much you could save compared to your bank.
Go online, read and accept our terms and conditions. We can usually verify your identity electronically. If we can’t do this, we'll ask you for a copy of your passport or driving licence, plus a copy of a bank or credit card statement or utility bill sent to you in the last three months. These can be uploaded via our secure online platform.
Through the easy to use Virgin Money International Money Transfer online platform, you can fix a rate and book a trade (for now or a date in the future), manage payments and beneficiaries and view live statements whenever it suits you. For your security, we set a limit of £50k per trade, and a maximum trade value of £100k per day. If you need to change this, please call us.
We aim to provide the fastest available international transfers. The exact amount of time it will take for your money to get to its destination will depend on a few things, for example the currency you're buying or sending, the bank account you’re sending to and the size of the transaction, but in general you can follow this guide:Sterling, US dollars or euros
Once we’ve received your funds, we'll usually make the payment on the same day. It should arrive fully cleared at the beneficiary bank on the same day, though it might take until the next working day for the beneficiary bank to credit the account.Other currencies
From the time we receive your payment, please allow between one and four days for your funds to reach the recipient. The precise time will depend on the currency, so while Swedish Kroner could be done in a day, East Caribbean Dollars could take four.
If it's important that your funds arrive by a certain date, get in touch with us and we'll provide information and advice for the country you're sending funds to.
The exchange rate we quote you will depend on the amount you’re looking to send, and when you want it to arrive.
The rates you see on currency converters will usually be based on the interbank rate (see the fourth question in our FAQs for more on this). This is the rate that banks and large financial institutions trade amounts over £5million with each other. With Virgin Money International Money Transfer, we think we’ll get you closer to those rates than any other high street bank. It’s all because we take a smaller margin than the other high street banks, and we’re able to pass that saving onto you in the form of a better exchange rate.Rates quoted by us online
The rates you'll see quoted through our online system are linked to the live foreign exchange market, so when the markets are open, the rates will be constantly updating. These are your customer rates. The rates will continue to fluctuate up until the moment you accept a rate and book your transaction. The foreign exchange markets are closed between 22:00 GMT on Fridays and 20:15 GMT on Sundays – during these times, the rate will not change, having been set at the end of Friday.
Yes, and fixing a rate can really help you budget. With what’s known as a ‘forward contract’, you can fix an exchange rate for up to three years in advance. There may be an initial deposit to pay, and if the rates move against you this might need to be topped up. A forward contract can come in useful if you need to pay the balance on an overseas property in six months’ time, but you want to know straightaway what the property will end up costing you. With a forward contract, you get the peace of mind from knowing that whatever happens, you have already agreed the exchange rate.
There are a number of benefits that you get when you use Virgin Money International Money Transfer rather than other high street banks.
First – we don’t charge any transaction fees at all.
Then there’s our award-winning customer service – you get a knowledgeable dealer to guide you through the process, and you’ll always speak to a real person.
Plus, our easy to use online platform makes it easy to manage your international transfers online, whenever it suits you.
We need the full name and address of your beneficiary, along with the below information for the country you are sending funds to:
Europe – IBAN and SWIFT
Canada – SWIFT and Transit code
Australia – SWIFT or BSB code
New Zealand – 6 digit bank code and SWIFT
USA – ABA routing number or SWIFT
UK – account number and sort code or SWIFT and IBAN
India – SWIFT and IFSC number
China – SWIFT
Mexico – Clabe no. and SWIFT
For information on other countries, contact us.
Most email providers use filters to stop spam emails. Occasionally, emails can be incorrectly filtered and moved to your Spam or Junk email folder. To ensure you receive emails from Virgin Money International Money Transfer, please add ‘firstname.lastname@example.org’ to your safe senders list – you can do this using the Tools or Options menu.
We do everything we can to make sure our customers have a great experience when they use us, and that every transaction is as easy as possible. However, if you are unhappy with how your transaction went or with the service you received from us, please let us know. Every piece of feedback we get – both good and bad - is appreciated, and helps us improve our service. You can contact us here: email@example.com.
We always endeavour to resolve your complaint as quickly as possible. If you remain unhappy, you may be eligible to refer your case to the Financial Ombudsman Service. Please see our full complaints policy here.